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Your
SOS® sunglasses are made from highly durable materials. The frames
are constructed to provide extreme durability. We are so confident
in our quality and workmanship that we offer the following Lifetime
Warranty against Manufacturer's Defects:
Lifetime Replacement Guarantee
Hi-Def Optics, LLC will, at their sole discretion, either repair
or replace any defective or damaged Survival Optics Sunglasses®.
You will be charged only a nominal $15.00 fee for Shipping and Handling
for Sunglasses purchased in the United States, and $31.00 for Countries
outside the United States.
For lenses that have been scratched by the owner
due to negligence or mistreatment, an extra charge in the amount
of $10.00 per pair of Tinted Polycarbonate Lenses and $15.00 per
pair of Polarized or XLT Chromacoat Lenses will be assesed.
To take advantage of this Lifetime Replacement Guarantee
the following conditions must be met:
* Merchandise must be returned in the original
manufacturer's packaging, along with a copy of your receipt which
includes your order number
* All originally included parts, cleaning cloths, cords and cases
as well as a copy of your guarantee, must be returned with the glasses.
* A Return Authorization (RA) number must be obtained from SOS Eyewear®
prior to shipping, and the RA Number written clearly on the outside
of the shipping carton
* To obtain an RA number, please e-mail your request, including
your order number, to: Returns@SOSeyewear.com, or Contact our Customer
Service Department at 866-467-3111
* Hi-Def Optics, LLC is not responsible for Returns or Guarantee
requests for products purchased by third parties or distributors
* Mail Returns To: HI-DEF Optics LLC, 1030 A Cindy Lane Carpinteria,
CA 93013. Returns without a Return Authorization Number will be
refused
* The customer is responsible for all return shipping charges. In
the case of International shipments , all duties and taxes must
be paid on the shipment. We recommend you ask your shipper for Insurance
and a Tracking number, as Hi-Def Optics, LLC can not be responsible
for the returned item until it arrives at our warehouse.
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